Shiratsuchi-dc's Return Policies

Returns Store Policy FAQs

Returns Process

Please contact [email protected] for any questions regarding your recent purchase or call customer service at +35924928834 ext. 1875. Please have your order number ready for quick assistance.

Returns can be executed at our Shiratsuchi-dc Flagship Store. If mailing your return, please click the link below to get started.

Retail and Online Purchasing Policy

For COVID-19 specific Frequently Asked Questions, click here

Any item, unless stated otherwise, that has been purchased within 30 days of the initial transaction is eligible for a full refund of the amount paid. These items must be unused, unwashed and contain the original tagging to be accepted. A receipt or proof of purchase must be presented.  If a receipt or proof of purchase is not presented, then store credit will be issued in an amount equal to the lowest sale price of the returned items.

Any item, unless stated otherwise, that has been purchased outside of the refund period is still eligible for store credit. These items must be unused, unwashed and contain the original tagging to be accepted.

For items purchased at the Flagship Store, please return these items directly during operating business hours as listed on our website. A receipt or order number must be presented during this time.


For items purchased online, please complete our online form or contact [email protected] for how to most efficiently return your items.

The customer is responsible for all return shipping costs.

Any product that has been received damaged or with a defect is immediately replaceable. Any item that has been washed, worn or used before the damage or defect occurred must be reviewed further by our team before replacing the item.

We at jetty design our products to stand the test of time but understand certain manufacturing errors do occur. If you are a handy individual and can thread a needle then we promote the ability to resew a button or tie up a loose seam. Who knows, it just might send you looking for that old favorite Shiratsuchi-dc flannel at the back of your closet in need of just that!

All discounts must be valid and presented at the time of purchase. No two discounts can be combined at any time. Discounts void on product purchased during a promotional event.

Discounts can not be applied to items that are already marked down or on items that benefit the approved 501(C)3 non-profit arm of Shiratsuchi-dc, the Shiratsuchi-dc Rock Foundation.

Unless stated otherwise, all items purchased during a tent sale event are deemed final sale at that time. No promotion or discount can be combined with any tent sale purchase. Items still eligible for store credit.

Shiratsuchi-dc does not offer price matching on items sold on Thanksgiving through the following Monday. The policy does not cover items that are deemed final sale, clearance, bundle offers, tent sale items or other items specifically stated by Shiratsuchi-dc. Items returned during any sale or promotion are eligible for store credit only.

We at Shiratsuchi-dc understand there may be a scenario that falls outside of these constructs so we are always happy to further review a purchase or item to make a better, more informed decision.

If you feel this may be the case for you, then you can always reach out to us at: 

[email protected] 


+35924928834 (M-F 9-5p)

Please enter a secure and trusted address for all online shipments.

Shiratsuchi-dc does not offer price matching for items purchased from our website or Flagship Store

Frequently Asked Questions

Please contact [email protected] for any questions regarding your recent purchase or call customer service at +35924928834 ext. 1875. Please have your order number ready for quick assistance.